- Refund and Exchange Policy
- We Accept Return in case of Damaged, Defective or Wrong Product Only very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. Incase you received a defective product or the product/products as of different size/sizes, we are here to assist you
- Please Note: Certain products have a no return/exchange policy, especially in the age group of 0-6 Months due to the hygiene issues. In order to avoid issues related to size please check our size chart or you can either confirm it with our chat assistance.
- Products sold during offer sale seasons are not eligible for return or exchange unless they are damaged or defective upon arrival. We are committed to delivering products in excellent condition, and in the rare event that you receive a damaged or defective item, we will gladly assist you.
- How to Initiate Request?
- Please write to us within 48 hours of receiving your product at Return finedecorindia.in@gmail.com Request receiving after 48hrs of successful delivery will not be entertained.
Include your order number, description of the issue, and a photo. Make sure to retain the original invoice/tags
We will attend the issue within 12 hours depending upon the business hours and get back to you, the return willbe initiated by us,
- Reverse Pick up
- Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.
Pick-up will be attempted twice.
- If the courier service is unable to pick up after two attempts, you are responsible to ship it back to us.
Reverse pick-up have to be paid by the customer. - Exchange / Credit Note / Refund
In case of non-defective items ( for wrong sizes) – Once we receive the product(s) and on validation by our QC team, we will initiate a exchange with next size.
In case of defective/damaged item – If the product has a manufacturing defect. (i.e. torn, stained, stitchedincorrectly), we can either offer a replacement of the same product or exchange . We don’t offer any refundif the product got damaged by the mishandling of the customer.
Exchange
In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
Exchange product: Product(s) of the same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same).
No credit note will be provided for the balance amount(if any)Please note that exchange is allowed only once per order
If you have used any promotions in first order then freight for the second dispatch as well as reverse pick up may be charged.
In case of refund, it will be initiated within 1 -2 business days after QC validation .Refund will be credited to the account you used for placing the order
It may take 2 – 10 business days to reflect in your account depending on your bank
Note: For a successful Return and exchange, ensure that the products are unused, unwashed and are sent back in original packing.
Temporary COD Suspension Policy:
To combat fraudulent activities, we have temporarily suspended the Cash on Delivery (COD) facility. Customers who have previously rejected orders at their doorsteps will not be eligible to choose COD for future orders.
Cancellation Policy
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
To do so, please get in touch with our team by Email us at finedecorindia.in@gmail.com with your order details as soon as possible as orders are sometimes shipped on the same day.
And please keep in mind that, While we endeavourto reproduce images/colours as accurately aspossible,theremay be some variation depending on screen resolution or monitor settings for eachindividual computer.
Contact Us:
Shipping & Delivery Policies –
SJ ships its products to almost all parts of India. Orders placed will be shipped within 48* hrs. We ship on all daysexcept Sunday and National Holidays.
Control for which SJ is not liable and would request its users to cooperate as SJ continuously tries to nought such instances. Also, SJ reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s)to your source account.
Contact Us:
06/44C, Gr, Patnawala Building, Mahal, ES Patnawala Marg, Vishvamangal Society, Dhaku Prabhuchi Wadi, Byculla East, Byculla, Mumbai Maharashtra400027.
